Fromatisserie LLC
Last updated: November 2, 2026
1. Introduction
La Fromatisserie LLC (“La Fromatisserie,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.fromatisserie.com, purchase our products, register an account, subscribe to our newsletter, or contact us.
La Fromatisserie LLC is based in Chicago, Illinois, United States.
2. Information We Collect
Depending on how you interact with our website, we may collect:
- Contact information: Your name, email address, telephone number, and billing or delivery address.
- Order information: Products purchased, quantities, order history, pickup or delivery preferences, and special instructions.
- Account information: Username, email address, and other information associated with your customer account.
- Payment information: Billing details and transaction information. Payments are processed through Stripe. We do not directly store complete payment card numbers on our website.
- Dietary information: Food allergies, dietary restrictions, and preferences that you voluntarily provide when ordering customized products.
- Communications: Information you provide through contact forms, emails, or other inquiries.
- Newsletter information: Your email address and, where provided, your name and subscription preferences.
- Technical information: IP address, browser type, device information, website interactions, and cookie-related information.
3. How We Use Your Information
We use personal information to:
- Process payments and fulfill orders.
- Prepare customized cheese selections, cheese boards, and other products.
- Arrange pickup and delivery.
- Send order confirmations, fulfillment updates, and customer service communications.
- Create and maintain customer accounts.
- Respond to inquiries and provide support.
- Manage newsletter subscriptions and send promotional communications to subscribers.
- Maintain website functionality, security, and performance.
- Understand website usage and improve our services.
- Meet applicable legal, accounting, and tax obligations.
We do not use allergy or dietary information to target customers with advertising.
4. Food Allergies and Dietary Preferences
Customers may voluntarily provide information about food allergies, intolerances, and dietary preferences when placing an order.
We use this information to evaluate customer requests, prepare products, communicate relevant limitations, and support safe order fulfillment.
Some allergy-related information may reveal sensitive health information. We limit its use to purposes reasonably necessary to process and fulfill the customer’s request.
Providing dietary information does not guarantee that products are free from allergens or cross-contact. Please refer to our product allergen information and applicable Terms & Conditions.
5. Payments
Payments made through our website are processed using Stripe.
Stripe may collect and process payment information, billing details, device information, and fraud-prevention data in accordance with its own privacy practices.
For additional information, please review Stripe’s Privacy Policy.
6. Customer Accounts
Customers may create an account through our website or place orders as guests.
When an account is created, we process information necessary to maintain the account, facilitate purchases, and provide access to relevant order information.
Customers are responsible for maintaining the confidentiality of their account credentials.
7. Newsletters and Promotional Emails
La Fromatisserie may offer newsletter subscriptions through a dedicated signup form and an optional checkbox during checkout.
Marketing communications may include information about cheese selections, new products, tasting events, special offers, and other La Fromatisserie activities.
Subscribing to marketing emails is voluntary and is not required to purchase our products.
Subscribers may unsubscribe at any time using the unsubscribe link included in promotional emails or by contacting us.
Transactional communications, such as order confirmations and delivery notifications, are separate from marketing subscriptions.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support essential website functions, including shopping carts, customer accounts, checkout, and security.
Certain third-party services may also use cookies or similar technologies for their functionality.
Where enabled, optional analytics or marketing technologies may collect information about website interactions.
Visitors can review available cookie preferences through our consent management tools.
For additional information, please see our Cookie Policy and Opt-out Preferences.
9. Third-Party Service Providers
We use third-party providers to operate our website and deliver our services. These may include:
- WooCommerce and WordPress: Online store, customer accounts, and order management.
- Stripe: Payment processing and fraud prevention.
- Website hosting and technical service providers: Hosting, maintenance, backups, and website security.
- Delivery and fulfillment providers: Where necessary to deliver customer orders.
- Email service providers: Transactional messages and, when implemented, newsletter distribution.
- Embedded content providers: Where our website displays third-party videos or social media content.
We share personal information with these providers only as reasonably necessary for their services, subject to applicable legal requirements and their respective privacy practices.
10. Disclosure of Personal Information
We may disclose personal information:
- To service providers supporting our business operations.
- To fulfill customer orders and delivery requests.
- To comply with applicable laws or lawful requests.
- To protect our business, customers, or legal rights.
- In connection with a business transfer, where legally permitted.
We do not sell customer contact lists.
Certain third-party tracking technologies may be subject to specific privacy-law definitions of data sharing. Our disclosures and privacy controls will be updated as those technologies are implemented.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, accounting, tax compliance, security, and applicable legal obligations.
For information associated with orders placed through our online store, we currently configure the following automatic personal data retention periods in WooCommerce:
- Pending and failed orders: 30 days.
- Canceled orders: 90 days.
- Completed and refunded orders: No automatic expiration period is currently configured, as certain records may need to be retained for accounting, tax, legal, or customer service purposes.
These periods relate to WooCommerce’s automated personal data retention processes and do not necessarily mean that all associated information or financial records will be deleted after the specified period.
Customer account information may be retained while an account remains active or as otherwise reasonably necessary. No automatic expiration period is currently configured for inactive accounts.
Newsletter subscription information may be retained until the individual unsubscribes, subject to retaining limited information necessary to honor unsubscribe requests and comply with applicable law.
We periodically review the personal information we hold and delete or anonymize information when it is no longer reasonably necessary, unless continued retention is required or permitted by law.
12. Data Security
We use reasonable administrative and technical measures intended to protect personal information from unauthorized access, misuse, alteration, or disclosure.
Payment information is processed through Stripe rather than being directly stored as complete card numbers by La Fromatisserie.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Your Privacy Choices and Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to particular processing activities.
You may also:
- Update available customer account information.
- Unsubscribe from marketing emails.
- Manage available cookie and tracking preferences.
- Contact us regarding personal information held about you.
We will review and respond to privacy requests in accordance with applicable law and may need to verify your identity before fulfilling a request.
14. Children’s Privacy
Our website and services are intended for a general adult audience and are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website technologies, service providers, or legal obligations.
The most recent version will be posted on this page with an updated revision date.
16. Contact Information
For questions or requests regarding this Privacy Policy, please contact:
La Fromatisserie LLC
421 W Melrose St, 11B
Chicago, IL 60657
United States
Email: info@fromatisserie.com
Telephone: (773) 360-4533
Website: https://fromatisserie.comWho we are
Suggested text: Our website address is: https://fromatisserie.com.