Terms & Conditions of Sale
La Fromatisserie LLC
Last updated: November 2, 2026
1. Introduction
These Terms & Conditions of Sale govern purchases of products and services from La Fromatisserie LLC (“La Fromatisserie,” “we,” “us,” or “our”) through https://fromatisserie.com or through direct quotations and bookings.
By placing an order or confirming a booking, customers agree to these terms, subject to applicable law.
2. Products and Services
La Fromatisserie offers artisan cheeses, cheese boards, creative cheese accompaniments (“créatisseries”), customized catering, guided tastings, workshops, and private or corporate events.
Products may vary according to seasonality, supplier availability, and cheese ripeness. Photographs are illustrative, and presentation may vary.
We may propose substitutions of comparable quality when necessary. Material changes to an order will be communicated to the customer.
3. Prices and Payment
All prices are displayed in US dollars.
Applicable taxes and delivery charges are calculated or disclosed before payment, where applicable.
Orders placed through our online store require full payment at checkout.
Private tastings, corporate events, and customized catering require full payment when the booking is confirmed, unless otherwise agreed in writing.
An inquiry or quotation does not constitute a confirmed booking until La Fromatisserie accepts it and the required payment has been received.
4. Ordering and Lead Times
Standard cheese and cheese-board orders require at least four working days’ advance notice, excluding weekends.
Order dates and fulfillment times are subject to availability and confirmation.
Customized orders and large events may require additional preparation time.
La Fromatisserie reserves the right to decline an order when capacity, ingredients, equipment, or other operational requirements prevent fulfillment. Any payment collected for an order we cannot accept will be refunded.
5. Pickup and Delivery
Customers must select an available pickup or delivery date and time when placing their order.
Pickup is offered during the available windows displayed at checkout. Delivery is available within eligible Chicago delivery areas, subject to the delivery fee shown at checkout.
Customers are responsible for providing accurate contact information, delivery instructions, and a location where the order can be received safely.
Delivery times may be affected by traffic, weather, building access, or other circumstances beyond our reasonable control. We will communicate material delays when possible.
6. Uncollected Orders and Failed Deliveries
Because our products are perishable, customers are expected to collect or receive orders during their scheduled fulfillment window.
If an order is not collected or cannot be delivered because of circumstances attributable to the customer, a refund is not guaranteed.
La Fromatisserie may offer rescheduling or another reasonable arrangement at its discretion, provided the products remain safe and suitable for supply. Additional delivery or handling charges may apply.
Products that can no longer be supplied safely will not be released.
This section does not limit any rights customers may have under applicable law or in circumstances where La Fromatisserie is responsible for the failure to fulfill the order.
7. Cancellations and Refunds — Cheese and Cheese Boards
Customers who cancel at least 72 hours before the scheduled pickup or delivery time are eligible for a full refund.
For cancellations made less than 72 hours before the scheduled fulfillment time, refunds are not guaranteed because ingredients may already have been purchased and preparation may have begun.
Requests to modify an order are subject to approval, availability, and any applicable price adjustments.
If La Fromatisserie cancels an accepted order and cannot provide an agreed replacement or alternative, the customer will receive a full refund.
8. Cancellations and Changes — Tastings, Events, and Customized Catering
Private tastings, workshops, corporate events, and customized catering require full payment at booking unless otherwise agreed in writing.
Customers who cancel at least seven calendar days (168 hours) before the scheduled event start time are eligible for a full refund.
For cancellations made less than seven calendar days before the event, refunds are not guaranteed.
Requests to change the event date, location, guest count, menu, or dietary requirements should be submitted at least seven days in advance.
Changes requested within seven days are subject to La Fromatisserie’s approval and operational availability.
Reductions in guest count within seven days do not automatically qualify for a partial refund. Additional guests or services may incur extra charges, payable before the event.
If La Fromatisserie cancels an event and cannot provide a mutually acceptable alternative, the customer will receive a full refund.
Any separate written event agreement accepted by both parties will govern where it expressly differs from these terms.
9. Allergens and Dietary Requirements
Our products may contain or come into contact with major food allergens, including milk, wheat, tree nuts, peanuts, eggs, soy, sesame, fish, and shellfish.
Customers must communicate allergies, intolerances, and dietary requirements before ordering or within the deadlines agreed for an event.
Although we take reasonable food-handling precautions, we work with multiple ingredients and cannot guarantee an allergen-free environment or eliminate all cross-contact risks.
Customers with severe allergies should contact La Fromatisserie before ordering to determine whether their needs can be accommodated.
Substitutions or special preparations may incur additional charges, disclosed before acceptance.
10. Food Safety and Storage
Cheeses and prepared cheese boards are perishable products.
Customers are responsible for following any storage, refrigeration, serving, and consumption instructions provided with their order.
Products should be refrigerated promptly when required and should not be left at room temperature beyond applicable food-safety recommendations.
La Fromatisserie is not responsible for deterioration resulting from improper handling or storage after the products have been transferred to the customer, except where applicable law provides otherwise.
11. Product Issues and Customer Support
If an order is incorrect, damaged, missing items, or otherwise unsatisfactory, customers should contact us as soon as reasonably possible, preferably within 24 hours of receipt.
Please include the order number, a description of the issue, and photographs when helpful.
We will review the circumstances and offer an appropriate remedy, which may include replacement, partial refund, or full refund, depending on the situation and applicable law.
Nothing in these terms excludes remedies required by applicable consumer protection laws.
12. Gift Orders and Third-Party Recipients
Customers ordering products for another person are responsible for providing accurate recipient information and communicating relevant delivery requirements.
We may contact the recipient when reasonably necessary to complete delivery.
13. Website Information and Availability
We make reasonable efforts to keep product descriptions, prices, and availability accurate.
If a material pricing or product information error is identified before fulfillment, we may contact the customer to confirm a corrected order or offer cancellation and a full refund.
14. Liability
La Fromatisserie is responsible for its obligations to customers as required by applicable law.
To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control or by customers’ failure to follow clearly provided storage and handling instructions.
Nothing in these terms limits liability or consumer rights that cannot lawfully be excluded.
15. Privacy
Personal information collected through orders, inquiries, and bookings is handled in accordance with our Privacy Policy, available on our website.
16. Governing Law
These Terms & Conditions of Sale are governed by the laws of the State of Illinois, United States, except where mandatory applicable law provides otherwise.
17. Changes to These Terms
We may update these Terms & Conditions from time to time. The version applicable to an order is generally the version in effect when that order was accepted, unless a change is required by law or mutually agreed.
18. Contact Information
La Fromatisserie LLC
Chicago, Illinois, USA
Email: info@fromatisserie.com
Phone: (773) 360-4533
Website: https://fromatisserie.com